- All concealed damages are to be reported within 2 days of delivery to Advance Distribution. If you have reported the damage within this time frame please print a claim form with email@example.com.
- A claim form with pictures of the damaged freight including this carton, must be emailed the Customer Service Department: firstname.lastname@example.org. Someone from the Customer Service Department will contact you within 2 business days of submitting the required information.
- We suggest that you obtain an estimate from a local repair shop if the furniture is repairable. Also email the estimate to email@example.com.
- All claims will be processed within thirty days of receipt of a claim form.
- Have all items re-packaged ready for return to factory. Improperly packaged items will not be picked up, such as items only shrink-wrap or no cardboard used on casegood items. If you do not have packaging wait until you receive a similar piece and use that packaging to wrap the RA.
- Attach a copy of the RA to each carton.
Note: Once we receive the RA we will have our delivery route driver make the pickup. This process may take up to 7-10 days. Please call us if the turn around time is longer.
- If you do not have a RA, you will need to contact the manufacturer for a copy.